Challenge
What needed to change
Coordinate a two-year ERP and CRM programme spanning 12 business domains without losing operational ownership or adoption.
Enterprise transformation
National innovation organisation
A nationally significant innovation organisation needed one controlled transformation across finance, customer, commercial and operational processes.
Two-year transformation
12 business domains
Dynamics 365 ERP and CRM
More than 1,000 trained users
Intervention
How the work was led
Established integrated programme leadership, cross-functional governance, process ownership and a controlled training and readiness approach.
Outcome
What the programme achieved
Delivered to the day, under budget and adopted by more than 1,000 trained users.
Client confidentiality protected
Discuss a similar challenge The organisation and sensitive programme details are intentionally anonymised. Technology, scale and outcomes are retained to show the nature of the delivery.
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